RETURN POLICY

Here at Axe Laboratories, it’s not just a sell and buy transaction.

We here at Axe Laboratories, consider our customers, our family.

Our intention and foundation that Axe Laboratories is and always be built on, is to help people.


In any case, there is something to go wrong, we are here to do exactly that.
Because we here, want you to be satisfied and continue your health journey with us, as we grow as a company and family.

Please contact us to info@axelaboratories.com to let us know that you'd like to return or exchange a product. Please include your order number and the reason as to why you would like a return/exchange, and include any necessary photo documentation if applicable.

 

We will accept returns on unopened products for up to 30 days after you have received them for a full refund of the original purchase price.

To receive refund, ALL items must be:

  • Unopened within its original packaging - We will not, under any circumstances, accept any returns on already opened items.
  • In as new condition
  • Submit request with original order number
  • Returned to us at your own expense

We do not accept returns for opened/used products if:

  • you received what you ordered and simply changed your mind, or
  • you misused the products in any way that caused the problem, or
  • the product did not perform to your expectations

 

If you have received a damaged or faulty product from Axe Laboratories, please do not dispose of them. If it's possible, take a photo and attached to your direct email to info@axelaboratories.com along with the original order number, so we can resolve this issue.

Once approved, we will then resend product or issue refund, dependent on the customers preference.

 

Once we receive your items we will issue a refund in the form of a credit in the same form in which you paid for your order, via CREDIT CARD, PAYPAL or AFTERPAY.